1. Our Customer-First Commitment
At 1Link, our mission is to deliver seamless, ultra-reliable smart device redirection, universal app deep linking, and QR code infrastructure for your marketing and application distribution campaigns.
We believe in straightforward, transparent pricing with no hidden fees, no long-term contracts, and no complicated cancellation hurdles. If our platform does not meet your expectations, we provide clear cancellation procedures and fair refund mechanisms outlined below.
2. Starter (Free) Plan
Our Starter plan provides 5 active smart links, 1,000 monthly hits, device-aware iOS & Android routing, and instant QR code downloads without entering payment details. There are no recurring fees or surprises.
3. Billing Cycles & Lemon Squeezy Merchant of Record
All subscription upgrades, credit card payments, invoices, and tax collection (VAT, GST, Sales Tax) are powered by our authorized global Merchant of Record, Lemon Squeezy, LLC.
Monthly Subscriptions
Billed recurringly every 30 days. Perfect for short-term marketing pushes or flexible monthly budgets.
Annual Subscriptions (Save ~17%)
Billed upfront once per year at a discounted rate equivalent to 2 months free ($190/yr for Pro or $990/yr for Enterprise).
Subscriptions automatically renew at the conclusion of each billing period unless cancelled by you prior to the renewal date.
4. How to Cancel Your Subscription (Self-Service)
You may cancel your paid subscription at any time with immediate effect. We provide instant self-service cancellation without requiring phone calls or retention hurdles:
- Log in to your 1Link account and click on Settings & Tiers from the top navigation or user avatar dropdown.
- Locate your active plan card and click "Manage Subscription". This opens your secure Lemon Squeezy Customer Portal.
- Click "Cancel Subscription". You will receive an immediate confirmation email from Lemon Squeezy confirming the cancellation.
What happens after you cancel?
- Full Access Continues: You retain complete access to all paid features (custom subdomains, app deep links, higher link limits, and traffic quotas) through the end of your current prepaid billing cycle.
- No Further Charges: Your credit card or payment method will not be billed again.
- Graceful Downgrade: When the prepaid period expires, your account automatically reverts to the Starter (Free) plan. Your existing links remain safely intact up to free tier limits.
5. Refund Eligibility & Money-Back Guarantees
Annual Subscriptions
If you purchase or renew an annual subscription and decide within 14 calendar days of the initial purchase that 1Link does not suit your needs, contact us for a 100% full refund, no hassle.
First-Time Monthly Subscriptions
If you are a first-time subscriber to a monthly plan and encounter technical blockers or are dissatisfied, notify us within 7 calendar days of your initial charge for a 100% full refund.
Service Outage & Technical Failure Credits
In the event that 1Link experiences verified unscheduled downtime or redirection routing failures attributable to our core platform exceeding our 99.9% SLA, we will promptly issue prorated billing credits or refunds regardless of billing cycle timing.
6. Non-Refundable Circumstances
Refunds will not be issued in the following circumstances:
- Requests Outside the Guarantee Window: Requests submitted after 14 days for annual plans or after 7 days for monthly plans.
- Violations of Acceptable Use Policy: Accounts terminated or suspended due to distributing malware, phishing links, counterfeit software, or deceptive store masquerading.
- Exceeded Quota Over-Usage: Partial refunds requested simply because an account exhausted its monthly hit limit or did not utilize its link quota.
- Third-Party Store Actions: Disruptions caused by Apple or Google store account suspensions or developer account revocations unrelated to 1Link infrastructure.
7. How to Request a Refund
Requesting a refund is simple and handled directly by our support team:
Email us at [email protected] with the subject line "Refund Request - [Your 1Link Email]".
Provide your Lemon Squeezy Order Number or Subscription ID (found in your receipt email), along with a brief explanation of why the platform did not work for you.
Our billing team reviews and processes approved refunds within 24 to 48 business hours. Funds return directly to your original payment method within 3 to 7 business days, depending on your bank.
8. Chargebacks & Payment Disputes
We encourage you to reach out directly to our billing support team ([email protected])
before initiating a chargeback or dispute with your bank or credit card company.
We are committed to resolving billing disputes fairly and rapidly. Unexplained chargebacks often cause automated payment gateway suspensions and unnecessary administrative fees.
9. Billing & Customer Support
Our team is here to assist with subscription adjustments, invoice copies, VAT receipts, or any refund questions: